Certified Family Development Specialists (FDS) at each of CEOGC’s Neighborhood Opportunity Centers (NOC) will determine eligibility of all residents applying for the agency’s community service programs.  An FDS will assess the needs of those seeking services to assure that they are able and willing to work with them to establish goals for their progression toward individual or family self-sufficiency.

Cuyahoga residents must complete the proper intake process and be assessed before they can enroll in any other CEOGC program or receive emergency help for food, clothing/work clothing, work tools, personal hygiene items, prescribed medications, transportation, etc. 

CEOGC no longer receives grant funds for housing assistance.

Therefore, family development specialists will try to identify other resources in the community before submitting a crisis case to the housing services/HEAP office.

An FDS can help individuals and heads of families to identify other resources in the community to provide any services that are not directly available at CEOGC and can advocate on their behalf with other providers.  An FDS staff can also access and use the Ohio Benefit Bank to identify resources and assist residents to acquire benefits available from local, state, and federal programs.

Effective November 1, 2012, an FDS will complete a regular HEAP, emergency HEAP or energy company Percentage of Income Payment Plan application for any resident who qualifies if they are enrolled in the Family Development Program or if they have made an appointment to be seen at an NOC for this service.  

NOCs cannot accept walk-in customers for the Home Energy Assistance Program (HEAP), residents must have either a FDP appointment or a HEAP appointment to apply for HEAP.


Call or visit your nearest NOC: 


1849 Prospect Avenue, Suite 200
(216) 357-2621
Laurice Kennedy-Brown, MSW
Community Services Program Manager -


10529 St. Clair Avenue (Glenville Town Center)
(216) 268-1600
Lewis West
Glenville Coordinator –


3101 West 25th Street, Suite 200
(216) 858-1781
Cynthia Chandler, L.S.W.
Tremont Coordinator –


For more information contact Laurice Kennedy-Brown, M.S.W., Family Development Manager –